If you want to keep your finger on the pulse of your business, conducting surveys is a great way to gather practical feedback from the people who matter most—your customers. You can use the newly gathered data to improve your marketing strategy, increase your bottom line, and strengthen your front-facing relationships. the BLOQ parq (tBp) has built a vision that supports community and the relationships that form them.

Implementing the below best practices at every stage of your survey ensures you will ask the right questions and more importantly, get the most responses.

1. Identify your target market

Before you put pen to paper, you want to be crystal clear on identifying your target market. You can begin with a broader audience and drill it down until you’ve reached a more specific demographic. Your questions should be tailored to mirror your audience’s language, increasing your odds of receiving feedback. Keeping your target market in mind at each stage of your survey development will guide the correct phrasing of your questions and the vested interest your audience will have in answering them.

2. Consider your objective

With your target market identified, you can next focus on what information you want to learn from them. The best way to bring about detailed results is to construct detailed surveys for each objective. An effective survey consists of a limited number of questions that revolve around the core issue on which you are requesting feedback. As a result, the actionable data you receive can be used to make strategic decisions.

3. Keep surveys brief

Surveys are not the place to be complex, long-winded or serve up open-ended questions. Less is more. Ideally, a survey should be 10 questions or less. When it comes to multiple choice questions, you want to give your reader three to five options to choose from. Anything more can confuse or frustrate the reader, giving them cause to abandon your survey. If the maximum of five options is insufficient, this is an excellent prompt to reconsider whether you are asking the right questions or perhaps not phrasing them correctly.

Best practice is to keep your survey as short as possible. Data suggests there is a sharp increase in drop-off rate that occurs with each additional question up to 15 questions.
Source: SurveyMonkey

4. Order of questions

The order of your questions can significantly impact your survey’s completion rate. A critical best practice for your surveys is to have your first few questions be both easy and interesting to answer. This is a great way to hook your customer and prompt their enthusiasm about moving through the survey. Once in the flow, it is then that your audience will welcome your more challenging and personal questions. In a way, you are looking to build rapport with your responders by not asking too much too soon.

Bonus Tip! You may also want to consider incorporating a motivator, such as a prize. According to PeoplePulse, 10 to 15 percent is the typical lift in response rate that occurs when incentives are used with surveys.

A survey designed using tried and true best practices like those mentioned above will help you make more informed decisions about your products, services, and overall brand identity. Crafting targeted surveys is one of many ways to build connections. Speaking of connections, tBp is all about the power of developing meaningful relationships, which is why our master planned community offers countless opportunities to network and collaborate. From surveys to starting up meaningful conversations, it’s all about consistently finding ways to be better — together.

Share This

Share this post with your friends!

[gravityform id="4" title="false" description="false"]
<div class='gf_browser_unknown gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_4' ><form method='post' enctype='multipart/form-data' id='gform_4' action='/four-ways-to-create-an-effective-customer-survey/' > <div class='gform_body gform-body'><ul id='gform_fields_4' class='gform_fields top_label form_sublabel_below description_below'><li id="field_4_9" class="gfield gf_left_half gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible" ><label class='gfield_label' for='input_4_9' >Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_4_9' type='text' value='' class='medium' placeholder='Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_4_1" class="gfield gf_right_half gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible" ><label class='gfield_label' for='input_4_1' >Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_1' id='input_4_1' type='text' value='' class='medium' placeholder='Email' aria-required="true" aria-invalid="false" /> </div></li><li id="field_4_8" class="gfield field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label screen-reader-text' for='input_4_8' ></label><div id='input_4_8' class='ginput_container ginput_recaptcha' data-sitekey='6LcAZ9QZAAAAACynFR7GzKUXM4XglucxEhRNIkbl' data-theme='light' data-tabindex='-1' data-size='invisible' data-badge='bottomright'></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_4' class='gform_button button' value='SUBMIT' onclick='if(window["gf_submitting_4"]){return false;} window["gf_submitting_4"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_4"]){return false;} window["gf_submitting_4"]=true; jQuery("#gform_4").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_4' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='4' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_4' value='WyJbXSIsIjk3NThlZmUwYTg3MWU4MTQyODA0NTNlMmU3Njc0ODUyIl0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_4' id='gform_target_page_number_4' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_4' id='gform_source_page_number_4' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div>